It is tough, getting a new system up and running, but I believe that following a careful plan (as outlined here) can ensure you achieve the intended results.
This first article starts with the pre-project planning.
- KNOW WHAT IS EXPECTED FROM THE SYSTEM
In the case of a large system you might want to carry out a phased implementation. In this case, do ensure that this is discussed fully with all those affected, so there are no surprises.
The key to successful implementation is good communication!
- MAKE SURE THAT THOSE INVOLVED KNOW WHAT IS INTENDED
It is crucial that your project has the backing of the appropriate senior managers and that they really understand what resources will be required. New systems soak up resources, often for several months (if not years). Like a new by-pass they can take a long time to get going, with a lot of disruption to the lives of those involved, but once they are fully functional everyone can benefit.
- PREPARE A DETAILED PLAN AND ENSURE OTHERS “BUY-IN” TO YOUR PLAN
[I know of several companies where package software was bought against the wishes of some staff, where the opponents did everything they could to hinder its implementation.]
- UNDERSTAND CLEARLY THE DATA AND THE RESOURCES REQUIRED
Decide who is going to collect (or convert) and then verify your data. Guesstimate how long this will take, by looking at a sample set of records and working out how long it will take to (a) find the data and (b) input it for the full set of records.
[One company I spoke to were still collecting data for a system they had purchased three years earlier.]
Doing such a detailed assessment at an early stage will allow the development of a realistic view of the total time and resources required.
- HANDLE THE TECHNICAL ISSUES
- IDENTIFY THE PROJECT END POINT – AND THE PROJECT LEADER
Also, decide who is going to manage the project internally. This is a key position, and should be a person who is not going to be pulled away on other projects, or be swamped by work on this one. Ensure the project manager is committed and has adequate clout to get things done. The software supplier should also appoint a project manager.
Now you are ready to start!
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